Mobirapid Warranty Policy
● Mobirapid provides a warranty of functioning for its products for a period of 6 months
i.e. 180 days from the date of purchase of the product.
● 2 Days replacement /return policy no question asked* , once per user.
● All Products sold by Mobirapid are tested by our qualified professionals and sold
under full operating conditions. The warranty also covers the compatible charger that
is included together with the product. In this case it is not necessary to return the
charger with technical problems received and the deadline for sending a new charger
will be up to 14 working days, counted from the date of request.
● The policy will also only cover manufacturing or functional defects. The warranty will
not be applicable if the product presents a problem or defect after the 6 months i.e.
(180) days. Mobirapid recommends keeping the invoice and the IMEI number of your
product.
● We offer a 3 days repair or replacement guarantee. In case of genuine functional
issues with the device (upon validation), Mobirapid shall provide free pickup and drop
service for the device. If the device is not repairable (beyond economic repair) , we
shall ship a replacement device of the value to the customer.
● Channels to claim warranty
● Website – mobirapid.com
● Service Queries – +91-9166995722
● Email- care@mobirapid.com
● Below defects are not considered under warranty:
● Defects or damages resulting from misuse, such as broken, cracked screens, I.C.
damages, shorting among other similar problems
● Defects or damages resulting from testing, installation, alteration, modification of any
kind in our products, as well as the repair performed by other technical careance
within 180 days.
● Apparent breakdown, or irregularities (vices), of easy and immediate observation in
the product that were not verified within the 3 days after the receipt of the apparatus
● Products that have had the security seal broken, serial number removed, tampered
with or rendered unreadable Damage to fluids, such as damage caused by contact
with water shall not be considered under warranty.
● Screen issues such as the appearance of a green line, dead pixels, screen burn-in,
or minor display discoloration are not covered under warranty, as these are typically
considered to be the result of physical or internal pressure damage and not
manufacturing defects.
● Acceptable battery life reduction according to market standard beyond which the
battery malfunctioning & irregular behaviour shall be considered under warranty up to
a period of 90 days.
● Theft of the device is not covered under warranty.
● Accessories are covered under warranty for a period of up to 90 days.
● Products might not have OEM parts and one cannot claim warranty solely because of
that purpose.ACCESSORIES
● Mobirapid Phones come with high quality compatible accessory that accompanies
the device, so the charger is not the one originally marketed by the brands
manufacturers of the devices, but they have the same functionality (except turbo and
fast charge functions) and do not impair the useful life of the devices.
● Mobirapid is not responsible for accessories and peripherals purchased after delivery
of the electronic purchased, and the costs are the responsibility of the buyer,
including in cases of returns.
UNBOXING
● Customers should make a video recording and take photos of their phone while
unboxing it to have proof of any physical defects/ damages observed at the time of
delivery.
● Mobirapid shall not be able to cater to issues of physical defects if legitimate proof of
the same cannot be submitted by the customer.
● It will be up to Mobirapid’s discretion to validate and entertain any customer issues
basis legitimate proof.
RETURN POLICY
● FUNCTIONAL DEFECTS- Customers can return a Mobirapid phone within 3 days
from the date of delivery if the following features of the phone do not work:
● Wi Fi
● Network not latching / Mobile Data
● Bluetooth
● Mic
● Speaker
● Earpiece
● Audio Jack
● Charging port / Charging issue
● Power button
● Home key
● Fingerprint sensor
● Volume key
● Proximity sensors
● Loud/ Silent Key
● Touchscreen
● Front or back camera
● Dead phone
● PHYSICAL DAMAGE- Customers can return a Mobirapid device within 3 days from
the date of delivery if the following issues are noticed at the time of unboxing the
device (with video recording proof of unboxing), the customer will be eligible for a
return
● Broken or cracked Screen
● Broken back panel
● Broken or missing keys● CHANNEL OF RETURNS
● Customers can Initiate return request to Mobirapid via
● Website – mobirapid.com
● Call centre- +91-9166995722
● Email- care@mobirapid.com
● RETURN CONDITIONS
1. Issues mentioned above shall be validated by Mobirapid and pickup requests shall
be generated only if the issue is valid.
2. The product must be returned in the original state in which it was shipped and
delivered with accessories, booklets, box etc.
3. 4. Mobirapid shall complete the pickup and drop of such devices via logistics partners
Customers need to erase all their personal data from their device before returning.
Mobirapid shall not be liable for any data residing on the returned device and shall
erase any existing data on it.
5. RETURN POLICY EXCLUSIONS
6. 7. 8. 9. Expectation of a new device
Expectation of original brand accessories with their phone
Expectation of a longer warranty period than 6 months
Order of a wrong device (make / model /capacity/ colour/ prices)
10. Approval of the return for reasons not stated above is solely at Mobirapid’s discretion
EXCHANGE POLICY
*Replacement only valid if any major working issue are found in the product.
Mobirapid does not offer an exchange. Customers can return their phones within the return
window and place an order for any other phone if they wish to.
CANCELLATION POLICY
● Customers cannot cancel orders post the product being dispatched
● Returns will be treated as cancelled orders
● First Floor, A1, Tonk Rd, above HDFC Bank, Dev Nagar, Tonk Phatak, Jaipur,
Rajasthan 302015
● +91-9166995722
● --- 10:30 AM - 7:30 PM